Best helpdesk software for free download

Remote PC control solution with wealth of possible applications - from accessing home computer from office, to providing remote technical support, managing network from different locations, even using the program for hands-on remote education.
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Test anything that replies on a ping (ICMP). This little stay on top application is a handy tool for the helpdesk verifying that computers and other equipment are connected and online.
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Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied.
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Telecommute, travel and remotely access your programs and files. Host Discovery makes remote support setup and management a breeze! 9 languages, Free Trial. Support for Windows Vista.
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Support your customers remotely thru firewalls in seconds using e-mail, chat, or your website. Similar fuctionality to GoToAssist, LogMeIn Rescue and WebEx Support Center at a fraction of the price. Plus, it runs as a smart client application on your desktop (no logging onto a website!), giving you the speed you need with the power of web services. Support unlimited customers per license. Try it for free for 30 days and stop paying exorbitant monthly fees!
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Deliver attended remote support and access unattended computers with a single powerful tool.Instant Housecall is the award-winning remote access and remote support suite that lets you securely view and control PCs through firewalls. No configuration and no pre-installed software. Work from anywhere: your office, home, customer site, and Internet cafe.Features include: Attended & unattended access by invitation only, Wait for Specialist to sign-in, Reboot remote PC into safe mode, Auto reconnect, File transfer, Chat, Accept online payment, Session history, Revenue Reports, Branding, SSL Encryption, Vista and UAC support. Instant Housecall consists of the "Administrator Control Panel", "Specialist Sign-in", "Customer Applet/Hotline", and your "Webspace" branded for your business. Instant Housecall is highly customizable, boasts powerful features, and is remarkably easy to use. Increase sales, expand your market reach.
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Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.

Key advantages
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing and pricing models

Your benefit
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems
- Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Aligns incident management with your business requirements
- Communication with your customers becomes measurable
- Solve the spam problem by transferring your communication from email to help desk
- Fulfill customer service requests through Service Level Agreement processes
- Achieve consistent service levels
- Improve customer satisfaction - the customer is being informed about each change of the incident status
- Balance required service levels against the service cost
- Increase support staff awareness of both customer expectations and IT service management objectives
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The program helps IT departments with change, incident, purchase, and dependency management. FactotumNOW integrates into existing availability monitoring (HP SIM and GFI NSM) and monitors availability itself. It generates disk growth prognostics, allows for close customer interaction through e-mail and a web frontend, includes a knowledge base solution (that assists during incident management), and asset management functionality (based on data collection of Active Directory, WSUS, HP SIM, GFI NSS). It allows you to consolidate data from monitoring tools into a single repository database and enforces workflows (such as manager's approval for change requests). It includes a PHP frontend for submission of requests to the IT department. IT accesses the repository through a GUI client. All repository data is stored in PostgreSQL. A robust engine automates the data collection and the availability monitoring. As optional features, you can run storage analysis agents on your file servers and analyze your IIS web traffic in detail.

Key benefits:
- Small installation effort: Configure modules selectively as you need them when you want to start using them!
- Complete IT Management Solution: FactotumNOW IT Repository is a complete solution for managing and supporting your IT infrastructure!
- Achieves a high Return on Investment: Low TCO bundled with an extensive feature list maximizes your ROI!
- Scalability and Flexibility: Deploy only the modules you need!
- Way beyond just an inventory: The synchronization engines will ensure your data remains relevant and accurate!
- Integrates with your existing tools: Connectors to important tools on your network will ensure you see everything in a single dashboard!

Asset Management: Fully automated collection and update of data through a robust synchronization engine from these sources: Microsoft® Active Directory® computer accounts, Microsoft® Exchange 2000/2003 mailbox attributes and email addresses and Microsoft® WSUS.
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Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration.

Tight email integration, Multilingual, Extremely cheap... Try this web-based helpdesk software.
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The DataTrack System is an affordable, web enabled service management system designed to increase the productivity and efficiency of your call center or helpdesk. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. In addition, implementation and deployment of the DataTrack System can be accomplished in minutes, with features like Active Directory, CSV, and database importers. The included Web Client allows users to easily submit and track work orders from their own computers, via any modern browser, while allowing them to search the integrated knowledge base for the answer to a problem.
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LIVECHAT ContactCenter is a program for customer support online. It enables real time chat with website visitors or other operators. Visitor can choose when to ask for assistance simply by clicking the invitation button located on your website to open chat window. It does not require any install on customers side. This kind of internet communication channel is much more interactive and efficient than email and costs your customers nothing. ContactCenter contains a conjugated feature - Business Instant Messenger mode, called LIVECHAT Communicator. It is a corporate internal communication channel, formed in shape of popular buddy list, but that is where the similarity to popular free Instant messengers ends. Business communicator is a secure channel, all data is encrypted with 128 key bit. All contacts and chats are collected and stored in a centralized knowledgebase, so you can control the network and data flow. Internal communication costs decrease, because your employees do not have to use phone to communicate with ach other. You can also establish a conference between few employees. It is all in real- time, so there are no delays in exchanging data. ContactCenter is a solution for companies willing to improve online services, customer support and increase sales.
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CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:

That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion

Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory

To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
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Easy Remote Access is a Windows software that allows you to control remote computer securely and transfer files via the Internet or LAN.

The program displays the remote computer's desktop on your local screen and lets you use your mouse and keyboard to control that PC remotely. In other words, with this program you can operate a remote PC just as if you were sitting in front of it, right from where you are, no matter where you actually are.

The built-in File Transfer feature will let you transfer files between the computers. With Easy Remote Access, you can restart and shutdown a remote PC, lock a remote mouse or keyboard, and do many other tricky things.

Easy Remote Access lets you see the office computer screen and work with it at home, just as if you were sitting in front of it. You will be able to access your email, files, programs, and network from anywhere. Leave the office early and finish your work from home!

Easy Remote Access allows you to support your customers remotely. You can connect to customer's desktop and quickly fix any problems on the remote PC. It is an optimal solution for troubleshooting computer problems remotely, via Internet or LAN.

While traveling, you can use Anyplace Control to access your home or office computer from anywhere in the world, to check and read email on the remote PC, to communicate with your co-workers and family, etc.

Anyplace Control allows a worker to manage any remote PCs in a network without leaving his own workplace. Our software is the perfect solution for the remote work in large companies.
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Instant Housecall is the award-winning remote support suite that lets you securely view and control your customer's PC through firewalls. With no port forwarding and no dynamic IPs to worry about, you can deliver service from your office, house, customer site, and Internet cafe without pre-installing software. Features include: Invitation only access, Wait for Specialist to sign-in, Reboot remote PC into safe mode, Auto reconnect, File transfer, Chat, Accept online payment, Session history, Revenue Reports, Branding, SSL Encryption, Vista and UAC support. Instant Housecall consists of the "Administrator Control Panel", "Specialist Sign-in", "Customer Applet/Hotline", and your "Webspace" branded for your business. Instant Housecall is highly customizable, boasts powerful features, and is remarkably easy to use. Increase sales, expand your market reach. Deliver service anywhere in the world. Get your 15 day free trial now and support an unlimited number of PCs.
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ProvideSupport is an online service that allows you to chat with your website visitors, enabling you to give instant online customer support and proactively sell your product. This web-hosted system means you don't have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 128-bit SSL encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more. You can proactively invite your visitors to chat, push pages, transfer calls to other operators, use canned answers, save chat sessions logs, assign operators to multiple departments, set up sound and/or visual alerts on different events, see "party is typing" notification. Very easy to set up - just paste a small HTML snippet into your web page source code. Web-based or Win32 operator client. No plug-ins or software installation required on customer's side. Fully customizable chat window to fit your website design. Large gallery of chat button images and chat invitations. Fully functional 10-day free trial.
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Less involvement of IT staff
Password reset requests form a substantial part of all helpdesk calls. Such requests often show a peak on Monday morning and during holiday seasons. Higher call volumes will not only require extra staff to cope with the frustrating task of resetting passwords. An organization also runs the risk that other important Helpdesk tasks remain unattended or unresolved.

The password requests volume is also related to the password procedures in an organization. The volume will increase significantly if the password complexity rules are enabled. The same will likely happen if the period allowed for a password reset is reduced.

With SSRPM, end-users can reset their own passwords. They do not have to wait until the helpdesk can service their requests. This will drastically reduce both user downtime and the number of calls to the Helpdesk.

Increased security
Few organizations have a strong policy in place for lodging and servicing reset password requests. Imagine the consequences if an employee calls the Helpdesk for a password reset request, pretending to be the senior financial officer ‘John Smith’.

SSRPM offers end-users an interface which is both secure and easy to use. At the same time, administrators are offered full control over the validation process. They determine the validation questions and specify how many questions must be correctly answered to allow a password reset. This virtually eliminates any possible errors in the reset password process.

How does it work?
Self Service Reset Password Management is based on the principle that an end-user can reset his own password, without involvement of the helpdesk, by simply answering a series of challenge questions (e.g. “What is the name of your best friend?”).
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Lets you manage servers and workstations from your local computer. AWRC does not require that you install any software on the remote machine. This turns the software particularly useful for accessing remote machines without any previous preparation.
AWRC provides lots of powerful tools for remote management and audit. With such tools you will be able to perform operations on the remote system that privileged remote interactive
users himself could only dream about. With AWRC you have the knowledge and capabilities to do virtually anything on the remote computer.
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Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- We charge per concurrent user, not individuals. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Web Helpdesk is they found it very easy to understand and learn how to use it. Adapts to your needs:- Easily configured to reflect the way that you work. Easy to set up:- No need for an expensive on-site visit from us to install LBE Web Helpdesk. Scalable:- LBE Web Helpdesk can be used with the supplied Access database, Microsoft Sql Server or Oracle. Extensive Reporting:- Supplied with many reports. If you need further reports, you can build your own reports using many of the commonly available reporting tools. Integrates with our other Helpdesk Systems:-Both LBE Desktop Helpdesk and LBE Web Helpdesk can share the same database. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. System privileges. Manage support contracts.
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SmartWebChat offers a free hosted solution to communicate live with your web site visitors, converting them into loyal customers and building strong customer relationships. Offering Interact live with your web site visitors using a powerful rich-text chat application, Interact live with your web site visitors using a powerful rich-text chat application, Define and use multiple configurations and languages for the button images and chat window, Push new web pages, URLs and images directly on the visitor's browser, Direct the chats on your web pages to specific operators by customizing the chat buttons, or let the server pick the best available operator, Customize the chat chat buttons to better match the look and feel of your web site, Turn your emails into a powerful customer service tool by adding customized chat buttons to your emails.
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Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient.

- Web based. Work from anywhere, whether you are at your desk, on the road, or working from home. All features of Help Desk for IIS can be accessed though a web browser on virtually any operating system.

- It's an ISAPI extension for Microsoft Internet Information Services. You can easily install it on your web server.

- Knowledge base. All common questions can be placed into the knowledge base. The overall productivity of your IT service team will increase, frustration will decrease, and you'll save time and money.

- Unlimited users. Create as many user logins as your business needs.

- Firebird Database Server. All information is stored in a relational database, and the web pages themselves are produced by a server-side ISAPI extension.

- Password protection using a strong cryptographic algorithm.

- Supports Microsoft Windows NT, 2000, XP Pro, 2003, Vista.
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